Purchases on the tenutamorano.shop and tenutamorano.com website are subject to the provisions of Legislative Decree 206/2005 and Legislative Decree 21/2014, which guarantees the right to withdraw from the purchase under the conditions indicated below.
Conditions of the right of withdrawal:
the purchased good must be substantially intact
the right of withdrawal is reserved only to natural persons, thus excluding purchases made by retailers or by persons who in any capacity purchase for resale to third parties.
shipping costs will be charged to the customer
the goods, upon arrival in the warehouse, will be examined to assess any damage or tampering (the substantial integrity of the returned goods is an essential condition for exercising the right of withdrawal) therefore we recommend the utmost care in preparing the package, for example using the original packaging.
the shipment, up to the certificate of receipt in our warehouse, is under the complete responsibility of the customer;
we are not responsible in any way for damage or theft / loss of goods returned with uninsured shipments.
to exercise the right of withdrawal, the Customer must send a communication within 14 days from the date of receipt of the ordered goods and return the goods within a further 10 days.
Pursuant to and for the purposes of art. 55, second paragraph, letter c) of the Consumer Code, the right of withdrawal is excluded for fresh food products, such as fruit and vegetables, as they are goods which by their nature cannot be returned and are liable to deteriorate or deteriorate quickly.
The package containing different products constitutes a single sales unit and, therefore, this package is to be considered a single product. Consequently, if the package includes perishable and non-perishable products, it must be considered a perishable unicum, which cannot under any circumstances be subject to partial restitution.
How to exercise the right of withdrawal:
Send an e-mail to info@tenutamorano.com stating that you wish to exercise the right of withdrawal by indicating the following information:
1) order number and date
2) invoice number
3) for which products the withdrawal is required (indicate the EAN code and / or the item code)
4) indicate your bank details (IBAN code)
After sending the email, the Customer will have to wait for a communication from our Customer Service authorizing the return containing all the indications for the return. Upon receipt of the email, the customer will have an additional 14 days to return the goods.
Reimbursement times:
The Customer will be reimbursed within 30 working days from receipt of the goods for the amount corresponding to the value of the goods resulting from the invoice. In accordance with the art. 5, paragraph 6, Legislative Decree n. 185 of 22/05/1999 the shipping costs will not be refunded.
Product compliance problems and right of withdrawal
What to do in case of non-compliant fruit and vegetables?
In the event that the non-compliant fruit and vegetables have been received, you must send us an email to info@tenutamorano.com with the photos of what was reported within and not later than 24 hours from the arrival of the goods. Once these terms have been exceeded, we cannot take responsibility for the condition of the product as the quality could be compromised by incorrect storage or natural maturation. For this reason, only the report sent within the required terms will be considered.